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S&Z GROUP - CUSTOMER'S SURVEY
Please take a few moments to complete our service satisfaction survey. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Our company motto is: "The answer is YES, now what is the question?"
Your responses will be kept strictly confidential !
 
Please specify with circle which one of our services you have used or thinking of using? Car Rental
Real Estate
Both
1. How long have you used our service? Less than 6 months
More than 6 months but less than 1 year
1-3 years
Over 3 years
Never used
2. How often do you use our service? Once per week or more
2 to 3 times per month
Once per month
Less than once per month
3. Overall, how satisfied were you with our service? Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
4. Please tell us why you feel that way?
5. How satisfied are you with the following characteristics of our services?
  Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied
Quality
Price
Purchase experience
First Class Customer's Service
Usage experience
After purchase service (customer service, etc.)
Repeat purchase experience
6. How important are the following characteristics when purchasing this type of service?
  Extremely important Very important Somewhat important Not very important Not at all important
Quality
Price
Purchase experience
First Class Customer's Service
Usage experience
After purchase service (customer service, etc.)
Repeat purchase experience
7. Thinking of your most recent experience with our services, how much do you agree with the following statements?
  Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
Product/service was worth the purchase price
Product/service does what it claims
Product/service does what I need
Product/service is easy to use
Product/service is competitively priced
8. What do you like about our services?
9. What did you dislike about our services?
10. Thinking of similar products/services offered by other companies, how would you compare our product/service offered to them? Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
11. Would you purchase our product/service again? Definitely
Probably
Not sure
Probably not
Definitely not
12. Why do you feel that way about purchasing our product/service again?
13. Would you recommend our product/service to colleagues or contacts within your industry? Definitely
Probably
Not sure
Probably not
Definitely not
14. Why do you feel that way about recommending our product/service?
15. What suggestions do you have to improve our product/service?
16. What is your gender?
17. Which category describes your age?
18. What is your employment status?
19. Which category best describes your household income?
20. What is the highest level of education you received?
 
CONTACT INFORMATION
 
Last Name:
Name:
E-Mail address:
Telephone:
Cell Phone:
Country of Residence:
How did you hear about us?
 
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